Terms & how to book

Simple rules: 25% deposit to confirm, fully cashless, fair refunds when nature gets in the way.

Terms & conditions

1. Booking. Book through WhatsApp +62 823-5924-3788, WeChat: Okta Bromo or Email: booking@jayadventure.com. Your booking is confirmed once we receive your deposit.
2. 25% deposit, cashless only. Pay a 25% deposit by bank transfer (from abroad, easily via Wise), QRIS, Alipay or PayPal. The remaining 75% is paid cashless when you meet our driver at the pick-up spot, before the trip starts. Our drivers do not accept cash.
3. Payment fees. PayPal payments carry a 5% fee, added to your invoice. Bank transfer, QRIS and Alipay have no extra fee from us.
4. Currency. Prices are in Indonesian rupiah (IDR). Other currencies are converted at the daily exchange rate. US dollar prices are a guide only, at Rp 18,000 = US$1.
5. Day tours and car rental. Priced per car for 10 hours, up to 5 or 6 people as shown. Extra hours are Rp 50,000 per hour, paid cashless.
6. Per-person tours. Nusa Penida, Ubud Adventure, Mount Batur and the cooking class are priced per person; Nusa Penida prices depend on group size. Private Nusa Penida tours are never combined with other groups.
7. What is included. Hotel transfers to Sanur port are not included in Nusa Penida tours unless stated; you can add a hotel ⇄ Sanur port shuttle (from Rp 450,000 per car, return). Entrance fees, meals and drinks are included or excluded as listed for each tour.
8. Cancellation by you. 72 hours or more before pickup: full deposit refund, minus PayPal fees. 24 to 72 hours: 50% of the deposit refunded. Less than 24 hours or no-show: the deposit is non-refundable.
9. Weather and natural events. If a tour cannot run because of flooding, high waves or harbour closure, earthquake, volcanic activity or mountain closure, extreme weather, or an official government closure, you choose a free reschedule or a 100% deposit refund. If a tour is stopped part-way, the unused part is refunded pro rata.
10. Cancellation by us. If we cancel for any reason on our side, you receive a 100% refund.
11. Fast boat tickets. Tickets cannot be cancelled within 24 hours of purchase and are non-refundable, unless the problem is on our side or the boat does not sail because of the conditions above.
12. Custom itineraries. Routes can be adjusted on request; ask us before your tour day.